Job Description
Help Collections improve their services for customers in financial difficulties through the smart use of data!

You, as an amazing Data Analyst, will help us realize our ambition of being mobile first, frictionless, relevant and strive to prevent debt in a data-driven way.
This and more can be achieved whilst working together with customer journey experts, other data analysts, data scientists and our operational colleagues.

What do we stand for within Collections?
Collections NL wants to make a difference by being the partner of customers in financial difficulties. We offer our customers 'personal, easy, smart' and customer-centric solutions with the help of data. By doing so we want to prevent customers from getting into financial troubles (prevention) and to help those with ING product-related debts in a sustainable fashion.

Even when it comes to debt recovery, more and more customers want to be able to handle everything independently and digitally, while looking for personal and relevant advice when it comes to complex financial issues or problems. Therefore we are improving our customer journeys on a daily basis in order to better serve our customers and more effectively. By doing so we contribute to a sustainable financially fit Netherlands.

What does Collections do?
Not to sound cliché, but, no day is the same at Collections department as can be illustrated by some of the topics we are currently working on:
Understanding the reasons of financial difficulties
Assisting our data engineers in further developments of our data mart
Dashboarding to showcase our insights
Segmentation and analysis of our sustainable cure approach
Predictive features to be able to detect debt and possibly nudge preventively
Digitization initiatives to improve the customer experience within self-service routes
Data-driven approach in measuring the effectiveness all used tools for debt recovery
Collaborations with the AFM, Credit risk management, Nederlandse Schuldhulproute and also other ING countries acting on our social responsibility as an institution, striving for sustainable debt prevention and recovery

The team
We are 5 data analysts who have a crucial and decisive role within the tribe, where we are responsible for maximizing the impact of Collections based on data-driven decisions and proactive analyses and advice. Currently we are working together as a centralized team, following Agile methodology. Feel free to reach out for more info on the team!

Roles and responsibilities
You know that success is a team effort
You have an ambitious pro-active and positive mentality
You generate, analyse and present relevant customer insights and enable personal and relevant customer interactions through smart data analysis
You design new reports that will eventually be taken over by the data engineers team

Your competencies
A master’s degree in the field of analytics, mathematics, econometrics or other analytical studies
Creative mind with demonstrable experience in gaining insights from data
Bridgebuilder: spread your love for data and translate the insights into actions for your stakeholders
Demonstrable experience with data analysis via e.g. SQL , SAS, Excel, Cognos, PowerBI, BigQuery
You truly understand business and customers but you also can talk to engineers
You like to continuously develop yourself
You take initiative but you value cooperation just as much

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

What we offer
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .

The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
Work Agile, so new ideas come to life faster
Hybrid working location, with the office located in Amsterdam

Interested?
Great! Please click on apply and provide us with your recent resume , plus a motivation letter .

Procedure
Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure. Then you will hear whether you will be invited for a first interview. The full procedure consists of two interview.

About us
Curious about how ING empowers people and businesses to move forward ? Discover what we do and what we can offer you .