Brief info about Vinted
Vinted is the leading second-hand fashion marketplace in Europe and a go-to destination for all kinds of second-hand items. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.
Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 60 carriers and more than 500,000 PUDO points across Europe to support the delivery of millions of parcels per year.
The Vinted Group, composed of Vinted Marketplace, Vinted Go, and Vinted Pay is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. Its backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.
Information about the position
The Delivery Success Coordinator must contribute to achieving objectives by ensuring a real impact within the organization. They are responsible for a wide range of tasks related to delivery services. They contribute to the continuous improvement of the information necessary for parcel delivery and act as the reference point for our transport providers in delivery operations. At each stage, they ensure the consistency of their work and tasks performed to alert in case of observed anomalies and avoid possible errors.
In this position, you’ll
- Verify and confirm information related to stores (hours, geolocation) and update our database
- Assist in resolving operational issues encountered by our delivery partners to achieve objectives (redirect parcels to another point, call stores to schedule a new visit)
- Manage the availability rate of delivery points via our platform and redirect parcels to another point in case of saturation
- Analyze parcel statuses and ensure proper traceability of parcels to identify lost/stolen parcels
- Daily monitoring via traceability tools of the status of delivery operations and taking necessary corrective measures
- Manage investigative operations to address any element that may impact the quality and completion of delivery activities
- Ensure smooth and regular communication with delivery point partners
About you
- A first experience in a customer service or similar environment
- Advanced mastery of Dutch is mandatory
- Fluency in English
- Speaking French is an advantage
- Good communication skills with the ability to convey complex information clearly and concisely, to collaborate effectively with teams
- Detail-oriented mindset with an uncompromising commitment to accuracy and quality
- Good skills for research, extraction, and processing of information
- Proficiency in the use of computer and office tools (Excel, Word)
- Ability to adapt to a rapidly changing environment and effectively manage multiple priorities
- Basic problem-solving skills
- Openness to working on a shift from Tuesday to Saturday
Work perks
- The opportunity to benefit from our share options programme
- 25 days of paid annual leave
- Newest MacBook models
- Mental and emotional health support through the Mindletic app
- Frequent team-building events
- A daily lunch allowance
- ClassPass (Gym Membership subsidy)
- A personal monthly budget for shopping on Vinted
- Pension plan with total contribution of 12%, 8% by the Company and 4% by employee
- An NS mobility card
- A dog-friendly office
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
