People Operations Manager

Domaine is the world's largest independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

Domaine is looking for a warm, proactive People Operations Manager to support our team’s growth and wellbeing. You will be the go-to person for HR and employee experience, ensuring smooth processes, compliance with Dutch labor laws, and a positive, engaging workplace culture.

RESPONSIBILITIES

Employee Experience & Onboarding

• Design and implement warm, structured onboarding for new colleagues ensuring a flying start
• Manage the complete employee lifecycle from onboarding to offboarding with focus on positive experiences
• Create and distribute internal communications in Dutch and English related to HR policies, benefits, and company initiatives
• Develop and execute culture calendar including team outings, drinks, sports activities, and company events
• Actively contribute to maintaining an open, safe, and positive work culture

Benefits & Compensation Management

• Manage and optimize Dutch benefits programs including pension schemes (4% employer contribution), holiday allowance (8% paid monthly)
• Administer leave (24 vacation days full-time), sick leave, special leave, and other leave-related processes
• Manage mobility budgets, home working allowances (€2.35 per day), and equipment allocation (MacBooks, pool cars)
• Support European compensation reviews and salary benchmarking against Dutch market standards
• Advise employees on benefits utilization and options

HR Operations & Administration

• Manage daily HR administration including contracts, changes, leave and sickness management
• Maintain accurate employee records in compliance with GDPR and Dutch data protection requirements
• Support European payroll processes in coordination with Finance
• Manage and optimize HRIS systems (preferably Rippling experience)

Policy & Compliance

• Execute HR policies and encourage compliance by all employees
• Develop and maintain HR policies compliant with Dutch employment law and EU regulations
• Ensure compliance with Dutch social security, WIA, ZW, and other obligations
• Conduct policy audits and updates where needed
• Support Works Council (Ondernemingsraad) communication when applicable

Performance Management & Development

• Support implementation of performance review cycles and development conversations
• Advise managers on performance feedback and development planning
• Facilitate mid-year and annual review processes
• Identify and address performance issues in collaboration with team leads
• Invest in personal and professional development of employees

Employee Relations

• Serve as trusted point of contact for employees and team leads on HR-related questions
• Support absenteeism guidance and reintegration processes
• Facilitate conflict resolution and mediation where needed
• Maintain positive work environment aligned with Dutch workplace culture
• Conduct employee engagement surveys and analyze results

SKILLS & EXPERIENCE

• Minimum 5-8 years experience in comparable HR role with focus on employee experience
• HBO+ level (Bachelor's degree in HR, Business Administration, or related field)
• Strong knowledge of Dutch legislation and employment law
• Fluent Dutch and English (both verbal and written)
• Warm, accessible personality with organizational sensitivity
• Independent, structured, and discreet working style
• Eye for detail, accuracy, and integrity

Preferred Qualifications

• Highly skilled with HR systems, preferably Rippling experience
• Proactive mindset that suggests improvements for onboarding, internal communication, and HR processes
• Dutch HR certification (NVP, NHRP) or international certification (SHRM-CP, CIPD)
• Experience with hybrid work models and modern workplace culture
• Knowledge of Works Council procedures and collective bargaining agreements

Availability

• Part-time available, preferably between 32-36 hours per week
• Minimum 3 days per week present in office (hybrid model)
• Flexibility for team events and company activities

PERKS & BENEFITS

Employment Terms

• Temporary contract with 1-month probation period and prospect of permanent position
• 8% holiday allowance (paid monthly) and 24 vacation days full-time
• Hybrid working possible - minimum 3 days in office
• MacBook and access to pool cars for business use
• Mobility budget - decide how you travel (bike, train, car)
• Home working allowance of €2.35 per day
• Pension scheme with 4% employer contribution and option to save extra

Culture & Work-Life Balance

• Healthy balance: high ambitions with realistic expectations
• Out of office really means out of office
• Open culture with informal dress code
• Regular drinks, team outings, sports activities (padel, bouldering, pétanque)
• Fresh, lovingly prepared lunch every working day
• No meetings between 12:00-13:00 (lunch break is sacred)

Development & Growth

• Investment in personal and professional development (tailored approach)
• Your ideas and input are valued
• Growth opportunities within expanding organization
• Salary that matches your experience and market standards