Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The Retail IT Systems Analyst, EMEA is a multifaceted collaborative role that blends both business and technical proficiency to support critical retail functions including merchandising, allocation, finance, store operations and collaborate with other cross functional groups. With a strong understanding of Retail ERP back-office systems, the analyst will be a key contributor for day-to-day operations to ensure that they have the right systems, processes, and information to elevate the business and ultimately the customer experience.
The ideal candidate possesses a strong retail background, an aptitude for working with application support, proven problem-solving skills, and a passion for continuous improvement.
MAJOR ACCOUNTABILITIES:
- Partner with the Merchandizing & Allocation team to deliver and support Pricing, Purchase order management for brick & mortar stores.
- Partner with the Finance team to deliver and support Sales Audit, Inventory Management and other financial functionalities & reporting.
- Partner with global counterparts to inform and drive system and solution enhancements.
- Collaborate and partner across the entire IT organization and with external vendors to drive resolution.
- Ownership of (improvement) activities and issues + ensure they are followed up and resolved in a timely manner.
- Monitor IT process flows daily and provide necessary support
- Contribute to continuous review and improvement of EMEA operational workflows and systems.
- Partner with POS engineer and maintain an up-to-date POS lab and thoroughly testing all POS releases.
- Support store openings and refits providing hands-on monitoring and troubleshooting to ensure readiness and execution.
- Willingness to provide support to regional business operations outside of local hours.
- Document and maintain requirements for supported systems effectively.
REQUIREMENTS FOR SUCCESS:
- Previous experience with exposure to Direct to Consumer (DTC) business. Retail experience is a must
- Skilled in MS Office Suite
- Knowledge of Retail systems (Merchandizing, Sales Audit and POS) experience and middleware integrations
- Knowledge of Aptos and/or D365 Commerce is a plus
- Proficiency in relational databases (SQL Server), SQL Server Reporting Service (SSRS), and XML, JSON, and flat file data formats and PowerShell scripting
- Basic understanding of hardware and network required to operate a store, ability to trouble shoot issues
- Strong analytics skills
- Great stakeholder management skills, internal and external (e.g. vendors)
- Effective oral and written communication skills
BENEFITS:
- Discretionary Bonus Opportunity
- Discount on the health insurance
- 8% holiday allowance
- Flexible Working Hours
- Pension Scheme
- 25 days Annual Leave per year
- Up to €250 travel allowance each month
- Hybrid working
- Employee Discount
- Work from-home allowance
- Home working equipment
- Onsite gym
- Sports subscription services
- Opportunity to work abroad for four weeks per year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
