Position: Base Administrator
Location: Vinkeveen, Utrecht region, Netherlands
Departement: Operations
Salary: Excellent salary and package, subject to experience
Start date: ASAP
Contract type: Year round(one year contract)
Hours: 32-38 hours p/week(winter/summer)
Line Manager: Base Manager
Le Boat, part of Travelopia, is Europe’s leading provider of inland waterway boating holidays. Currently operating in 9 countries, with a fleet of 900 charter boats, we attract customers from all over the world. We are passionate about providing outstanding quality and service. Le Boat has been established for more than 50 years’.
At a glance
This is a fantastic opportunity to join an expanding Le Boat team in Vinkeveen, where you will play a key role in supporting the Base Manager with specific responsibilities for managing all Customer Facing functions, Base Standards, Reception and Base Administration.
We are seeking a strong, enthusiastic, flexible and experienced person who is passionate about boating and is able to lead and implement change. Your management skills and ability will be well suited to working independently and on your own initiative.
Main Duties
- Manage the office, admin and reception functions including line management of reception staff.
- Process and administer
- Phone/email/walk in enquiries throughout the year.
- Customer complaints and 3rd party claims
- Supplier orders, invoices and payments
- Stock management – keeping accurate records and making adjustments, as required.
- Annual paperwork required for the fleet with regards to licenses, health and safety compliance.
- Staff planning for reception and prepare payroll for Manager sign off.
- Welcome customers on arrival and ensure service and information provided at check in/out and throughout the holiday is best in class.
- Drive performance and achieve CSQ and sales targets within reception team.
- Keep accurate records and facilitate enquiries from internal departments e.g. finance, customer relations etc
- Account for all monies utilising company systems and in accordance with company procedures.
- Ensure boat briefings and customer training is conducted in a timely fashion
- Ensure the reception team support customers throughout their cruise in terms of organising technical assistance and general tourist/boater information and advice.
- Support the Base Manager with recruitment of all seasonal staff – advertising, screening CVs.
- Support the Base Manager with organising and preparing for VIP/Staff bookings.
- Develop, monitor and improve upon local operating procedures and policies.
- Ensure adequate staffing levels are in place to cover reception requirements.
- Any additional duties at the discretion of the business and the Base Manager.
Skills Required
- Ambitious, enthusiastic with strong Management skills and experience.
- An exceptional organiser, strong administrator with meticulous attention to detail.
- Good people manager
- Excellent interpersonal skills with ability to build internal/external relationships.
- Commercial mind-set with a track record of successfully delivering of targets
- Excellent PC skills MS Word, Excel, Outlook with knowledge of POS and reservation systems.
- Able to work with deadlines, targets and objectives
- Able to work independently and on own initiative
- Previous experience in the tourism industry/customer service would be advantageous
- Driving license
- Dutch speaking with English Language, additional languages would be advantageous German/French
- Lives at commutable distance from Vinkeveen, able to attend occasionally at our other base in HIndeloopen
- Ideally driving license holder
- Fully eligible to work in the Netherlands
- All offers of employment are subject to satisfactory references
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